Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1-2 working days.

Orders placed on weekends or bank holidays will be processed on the next working day.

During busy periods, product launches or promotional events, processing times may be slightly longer.

Shipping Methods

Orders are shipped using trusted UK delivery partners, including Royal Mail and other courier services where appropriate.

Available shipping options and costs will be displayed at checkout.

Delivery Estimates

Estimated delivery times:

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on the selected delivery option and order value.

Free shipping promotions may be offered periodically and will be clearly advertised where applicable.

Tracking Information

Where tracking is available, customers will receive tracking details via email once their order has been dispatched.

Incorrect Addresses

Customers are responsible for ensuring delivery information is accurate.

Iron & Stone cannot be held responsible for delays or losses resulting from incorrect address details provided at checkout.

Additional shipping charges may apply if an order is returned due to an incorrect address.

Lost or Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us at:

hello@forgedfromwithin.co.uk

We will work with the courier to investigate and resolve the issue as quickly as possible.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

This allows us to process a replacement or refund quickly.

International Shipping

At present, Iron & Stone ships within the United Kingdom only.

International shipping may be introduced in the future.

Contact

Iron & Stone
Forged From Within Ltd

Email: hello@forgedfromwithin.co.uk